Asklepia
Health

Privacy Policy


We collect information from you when you register on our Website / App or fill out a membership form. Please note when registering on our Website / App, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information, professional qualification, medical history, gender etc. You may, however, visit our Website anonymously. This privacy policy sets out how uses and protects your SENSITIVE PERSONAL DATA and INFORMATION as per prevailing laws in India. We value the trust You place on Us. That’s why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices. Asklepia Health (“AH”, which also include its affiliates), having its registered office address at 34A, Harish Mukherjee Road, Bhawanipore, Kolkata 700025. Asklepia Health (AH) is absolutely committed to respecting the privacy of every person who shares information with it or whose information it receives. Your privacy is strictly important to us and We strive to take care and protect the information We receive from You to the best of Our ability. This Privacy Policy (“Privacy Policy”) applies to the collection, receipt, storage, usage, processing, disclosure, transfer and protection (“Utilization”) of your Personal Information when You use the Asklepia Health website available at URL: www.asklepiahealth.com*** (where *** represents various domain names) operated by AH or mobile application of brand name “Asklepia Health” available for download at Google Play Store, Apple App Store, Windows App Store (“Application”) operated by AH or avail any Services offered by AH through the Website or Application. The terms ‘You’ or ‘Your’ refer to you as the user (registered or unregistered) of the Website, Application or Services and the terms ‘We’, ‘Us” and ‘Our’ refer to AH. Our Website / App may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

CONSENT:

By using the, you agree that the terms set out in this Privacy Policy are reasonable, if not you must avoid the use of this Website. You fully and completely understand the contents herein and agree to the same. You are acting on your free will and consent to the contents herein.

You acknowledge that this Privacy Policy is a part of the Terms of Use of the Website and the other Services, by accessing the Website or Application or by otherwise providing Us Your Personal Information Yourself or through a Primary User or by making use of the Services provided by the Website or Application, You unconditionally signify Your (i) assent to the Privacy Policy, and (ii) consent to the Utilization of your Personal Information in accordance with the provisions of this Privacy Policy.

You acknowledge that You are providing Your Personal Information out of Your free will. If You use the Services on behalf of someone else (including but not limited to, Your child – minor or major or as a legal representative of an individual with mental illness) or an entity (such as Your employer), You represent that You are authorized by such individual or entity to (i) accept this Privacy Policy on such individual’s or entity’s behalf, and (ii) consent on behalf of such individual or entity to Our collection, use and disclosure of such individual’s or entity’s Personal Information as described in this Privacy Policy. Further, You hereby acknowledge that the Utilization of Your Personal Information by AH is necessary for the purposes identified hereunder. You hereby consent that the Utilization of any Personal Information in accordance with the provisions of this Privacy Policy shall not cause any wrongful loss to You.

YOU HAVE THE OPTION NOT TO PROVIDE US THE PERSONAL INFORMATION SOUGHT TO BE COLLECTED. YOU WILL ALSO HAVE AN OPTION TO WITHDRAW YOUR CONSENT AT ANY POINT, PROVIDED SUCH WITHDRAWAL OF THE CONSENT IS INTIMATED TO US IN WRITING. If You do not provide Us Your Personal Information or if You withdraw the consent to provide Us Your Personal Information at any point in time, We shall have the option not to fulfill the purposes for which the said Personal Information was sought and We may restrict You from using the Website, Application or Services.

Our Website or Application are not directed at children and We do not knowingly collect any Personal Information from children. Please contact Us at grievance@asklepiahealth.com if You are aware that We may have inadvertently collected Personal Information from a child, and We will delete that information as soon as possible.

CHANGES TO THE PRIVACY POLICY:

Any changes we may make to this Privacy Policy in the future will be posted on the Website / App. The changes will take effect immediately and be binding on you from the time of posting.

We reserve the right to update (change, modify, add and/or delete) this Privacy Policy from time to time at our sole discretion. There is a tab at the end of the Privacy Policy which indicates when the Privacy Policy was last updated.

When We update Our Privacy Policy, we will intimate You of the amendments on Your registered email ID or on the Website or Application. Alternatively, AH may cause Your account to be logged-off and make Your subsequent account log-in conditional on acceptance of the Agreement. If You do not agree to the amendments, please do not use the Website, Application or Services any further.

PERSONAL INFORMATION COLLECTED:


HOW WE COLLECT PERSONAL INFORMATION: The methods by which We collect Your Personal Information include but are not limited to the following:

  1. When You register on Our Website or Application,
  2. When You provide Your Personal Information to Us,
  3. During the course of Services provided to You by Us,
  4. When You use the features on Our Website or Application,
  5. Through Your device, once You have granted permissions to Our Application (discussed below),
  6. Through HSP pursuant to consultation on the Website or the Application,
  7. By the use of cookies (also discussed below),
  8. We collect information that Your browser/app sends whenever You visit Our Website or Application, such as, the Log Data. In addition, We may use third party services such as Pixel that collect, monitor and analyze this. This information is kept completely secure.

USE OF PERSONAL INFORMATION: YOUR PERSONAL INFORMATION MAY BE USED FOR VARIOUS PURPOSES INCLUDING BUT NOT LIMITED TO THE FOLLOWING:

  1. To provide effective Services;
  2. To debug customer support related issues;
  3. To operate and improve the Website or Application;
  4. TO PERFORM ACADEMIC/STUDIES, CLINICAL OR OTHER RESEARCH AND ANALYSIS FOR OUR UNDERSTANDING, INFORMATION, ANALYSIS, SERVICES AND TECHNOLOGIES IN ORDER TO PROVIDE ALL USERS IMPROVED QUALITY OF CARE; AND ENSURING THAT THE CONTENT AND ADVERTISING DISPLAYED ARE CUSTOMIZED TO YOUR INTERESTS AND PREFERENCES;
  5. To contact You via phone, SMS, email or third-party communication services such as Whatsapp, etc. for appointments, technical issues, payment reminders, obtaining feedback and other security announcements;
  6. To send promotional and marketing emails from Us or any of Our channel partners via SMS, email, snail mail or third-party communication services such as WhatsApp, Facebook etc.;
  7. To advertise products and Services of AH and third parties;
  8. To transfer information about You, if We are acquired by or merged with another company;
  9. To share with Our business partners for provision of specific services You have ordered so as to enable them to provide effective Services to You;
  10. To administer or otherwise carry out Our obligations in relation to any Agreement You have with Us;
  11. To build Your profile on the Website or Application;
  12. To respond to subpoenas, court orders, or legal process, or to establish or exercise Our legal rights or defend against legal claims;
  13. To investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of Our Terms of Use, breach of Our agreement with You or as otherwise required by law;
  14. TO AGGREGATE PERSONAL INFORMATION FOR RESEARCH FOR ACADEMIC/STUDIES, CLINICAL OR OTHER RESEARCH, , STATISTICAL ANALYSIS AND BUSINESS INTELLIGENCE PURPOSES, AND TO SELL OR OTHERWISE TRANSFER SUCH RESEARCH, STATISTICAL OR INTELLIGENCE DATA IN AN AGGREGATED AND/OR NON-PERSONALLY IDENTIFIABLE FORM TO THIRD PARTIES AND AFFILIATES WITH A PURPOSE OF PROVIDING SERVICES TO THE USERS OR FOR THE ADVANCEMENT OF SCIENTIFIC KNOWLEDGE ABOUT HEALTH AND DISEASE.

SHARING AND TRANSFERRING OF PERSONAL INFORMATION:

  1. You authorize Us to exchange, transfer, share, part with all or any of Your Personal Information, across borders and from Your country to any other countries across the world with Our affiliates / agents / third party service providers / partners / banks and financial institutions for the Purposes specified under this Policy or as may be required by applicable law.
  2. You hereby consent and authorize Us to publish feedback obtained by You on Our Website or Application.
  3. User’s financial information are transacted upon secure sites of approved payment gateways which are digitally under encryption, thereby providing the highest possible degree of care as per current technology. However, User is advised to exercise discretion while saving the payment details.
  4. You acknowledge that some countries where We may transfer Your Personal Information may not have data protection laws which are as stringent as the laws of Your own country. You acknowledge that it is adequate that when AH transfers Your Personal Information to any other entity within or outside Your country of residence, AH will place contractual obligations on the transferee which will oblige the transferee to adhere to the provisions of this Privacy Policy. You acknowledge that AH may be obligated to by law to disclose or transfer your Personal Information with Courts and Government agencies in certain instances such as for verification of identity, or for prevention, detection, investigation, prosecution, and punishment for offences, or in compliance with laws such as intimation of diagnosis of an epidemic disease. You hereby consent to disclosure or transfer of Your Personal Information in these instances.
  5. Notwithstanding the above, We are not responsible for the confidentiality, security or distribution of Your Personal Information by third-parties outside the scope of Our Agreement with such third-parties. Further, We shall not be responsible for any breach of security or for any actions of any third-parties or events that are beyond the reasonable control of Us including but not limited to, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the User etc.
  6. We may share Your Personal Information with Our other corporate and/or associate entities and affiliates to (i) help detect and prevent identity theft, fraud and other potentially illegal acts and cyber security incidents, and (ii) help and detect co-related/related or multiple accounts to prevent abuse of Our Services.

PERMISSIONS: Once You download and install Our Application, You may be prompted to grant certain permissions to allow the Application to perform certain actions on Your device. These actions include permission to:

  1. Read/write/modify/delete data in relation to the Application on Your device’s storage;
  2. View/access information relating to networks/access networks, including permission to send and receive data through such networks/access networks;
  3. Determine Your approximate location from sources like, but not limited to, mobile towers and connected Wi-Fi networks;
  4. Determine Your exact location from sources such as, but not limited to, GPS;
  5. View/access device information, including but not limited to the model number, IMEI number, operating system information and phone number of Your device;
  6. Access device information including device identification number required to send notification/push notifications.

USE OF COOKIES:

  1. The AH Website /App may sometimes use “cookies” to personalize your online experience. The purpose of a cookie is to tell the Web server that you have returned to a specific page. Cookies cannot run programs or deliver viruses to your computer. You have the ability to accept or decline cookies by altering the settings in your web browser.
  2. Most Web browsers automatically accept cookies, but you can usually modify your browser. If you choose to decline cookies, you may not be able to fully experience the interactive feature setting of the AH Website you visit.
  3. We may also use cookies to collect information about member statistics, traffic patterns and information which may include personal data such as names, addresses and emails. Moreover, we may keep details of your visits to the AH Website including, but not limited to, traffic data, location data, weblogs and other communication data.

Personal Information Security:

  1. The security of Your Personal Information is important to Us. We have adopted reasonable security practices and procedures including role-based access, secure communication, password protection, encryption, etc. to ensure that the Personal Information collected is secure. You agree that such measures are secured and adequate. We restrict access to Your Personal Information to Our and Our affiliates’ employees, agents, third party service providers, partners, and agencies who need to know such Personal Information in relation to the Purposes as specified above in this Policy, provided that such entities agree to abide by this Privacy Policy.
  2. While We will endeavour to take all reasonable and appropriate steps to keep secure any information which We hold about You and prevent unauthorized access, You acknowledge that the internet is not 100% secure and that We cannot guarantee absolute security of Your Personal Information. Further, if You are Secondary User, You hereby acknowledge and agree that Your Personal Information may be freely accessible by the Primary User and other Secondary Users and that AH will not be able to restrict, control or monitor access by Primary User or other Secondary Users to your Personal Information. We will not be liable in any way in relation to any breach of security or unintended loss or disclosure of information caused in relation to Your Personal Information.

THIRD PARTY LINKS

Please note we use Google Analytics to analyze the activities of visitors to our site. Google’s use of cookies and other tracking technologies enable it to have access to information about visitors to the AH Websites.

During Your interactions with us, it may happen that We provide/include links and hyperlinks of third-party websites not owned or managed by Us (“Third-party Websites”). It may also happen that You or other Users may include links and hyperlinks of Third-party Websites. The listing of such Third-Party Websites (by You, other Users or by Us) does not imply endorsement of such Third-party Websites by AH. Such Third-party Websites are governed by their own terms and conditions and when You access such Third-party Websites, You will be governed by the terms of such Third-party Websites.

You must use Your own discretion while accessing or using Third-party Websites. We do not make any representations regarding the availability and performance of any of the Third-party Websites. We are not responsible for the content, terms of use, privacy policies and practices of such Third-party Websites. We do not bear any liability arising out of Your use of Third-party Websites.

ACCESS:

If You need to update or correct Your Personal Information or have any grievance with respect to the processing or use of Your Personal Information, or request that We no longer use Your Personal Information to provide You Services, or opt-out of receiving communications such as promotional and marketing-related information regarding the Services, for any reason, You may send Us an email at grievance@asklepiahealth.com  and We will take all reasonable efforts to incorporate the changes within a reasonable period of time.

COMPLIANCE WITH LAWS:

You are not allowed to use the services of the Website or Application if any of the terms of this Privacy Policy are not in accordance with the applicable laws of Your country.

Communications:

By using this Application, it is deemed that You have consented to receiving Services & marketing/promotional related telephonic calls, SMSs and/or emails from us and other Users. Such communications shall be sent to You on the telephone number and/or email id provided by You for the use of this Application which are subject to our Privacy Policy. Such communication by Us is for purposes that inter alia include clarification calls, marketing calls and promotional calls.

TERM OF STORAGE OF PERSONAL INFORMATION:

  1. Asklepia Health may keep records of communications, including phone calls received and made for making enquiries, orders, feedback or other purposes for rendering services effectively and efficiently. Asklepia Health will be the exclusive owner of such data and records. However, all records are regarded as confidential. Therefore, will not be divulged to any third party, unless required by law.
  2. AH shall store Your Personal Information at least for a period of three years from the last date of use of the Services, Website or Application or for such period as may be required by law.

GRIEVANCE OFFICER:

We have appointed a grievance officer, whose details are set out below, to address any concerns or grievances that You may have regarding the processing of Your Personal Information. If You have any such grievances, please write to Our grievance officer at grievance@asklepiahealth.com and Our officer will attempt to resolve Your issues in a timely manner.