Effective Date: 10 September 2025
Last Updated: 10 September 2025
At Asklepia Health, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, use our WhatsApp AI Appointment Booking Agent, or engage with our services.
1. Information We Collect
We may collect the following types of information:
Personal details: Name, phone number, email address, date of birth, gender.
Appointment details: Preferred dates, doctor selection, service requirements.
Health-related details: Any medical information you voluntarily provide for booking purposes.
Technical data: IP address, browser type, device information, and interactions with our AI Agent (collected via WhatsApp and website).
2. How We Use Your Information
Your information may be used to:
Book and manage appointments via the WhatsApp AI Agent or website
Send confirmations, reminders, and updates via WhatsApp, SMS, or email
Provide automated responses for general queries (timings, services, location)
Escalate your case to human staff when needed
Improve our AI Agent’s performance and customer experience
Comply with legal, regulatory, and medical record requirements
3. WhatsApp AI Agent & Messaging Policy
Our WhatsApp AI Agent is designed to assist with appointment booking and general support.
It does not provide medical advice, diagnosis, or treatment.
All WhatsApp conversations are end-to-end encrypted by WhatsApp.
By opting in, you consent to receive automated messages related to appointments and services.
You can opt out anytime by replying STOP or contacting legal@asklepiahealth.com.
4. Automated Decision-Making & Human Escalation
The AI Agent may process your data automatically to book appointments or answer queries.
If the AI Agent cannot resolve your request, your case may be transferred to a human representative.
You always have the right to request human review of any AI-handled interaction.
5. Data Sharing
We do not sell or rent your personal data. We may share your data only with:
Authorized medical professionals involved in your care
Service providers (such as WhatsApp Business API providers, cloud hosting, analytics) strictly for service delivery
Regulatory authorities, when legally required
6. Data Retention
Appointment-related data is stored only as long as necessary to provide our services or comply with legal obligations.
WhatsApp message logs may be retained for audit and compliance purposes.
Sensitive health data is deleted once it is no longer required.
7. Data Security
We use encryption, secure servers, and access controls to protect your data.
While WhatsApp provides end-to-end encryption, we recommend not sharing highly sensitive medical details via WhatsApp chat.
8. Your Rights
You have the right to:
Access, update, or correct your personal data
Withdraw consent for WhatsApp or AI Agent communications
Request deletion of your personal data (subject to medical/legal obligations)
Request human intervention in AI interactions
File a complaint with a data protection authority
9. Cookies & Tracking
Our website may use cookies and analytics to improve functionality and user experience. You can manage cookie preferences in your browser settings.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date.
11. Contact Us
If you have any questions about this Privacy Policy or your data, please contact:
Asklepia Health
📧 Email: legal@asklepiahealth.com
📞 Phone: +91-8910045558
🏢 Address: 2nd floor, 42/A, Harish Mukherjee Road, Bhowanipore, Kolkata, West Bengal 700025
