Welcome to Asklepia Health. These Terms and Conditions (“Terms”) govern your use of our website, mobile application, and telemedicine services (“Services”). By accessing or using the Services, you agree to be bound by these Terms. Please read them carefully.

1. Medical Disclaimer

The Services provide educational and informational content only and are not a substitute for professional medical advice, diagnosis, or emergency care.
– Always consult a licensed physician for any medical concerns.
– In case of a medical emergency, call 108 or seek immediate help at the nearest hospital.

2. Ownership & Intellectual Property

All content, logos, graphics, software, and data made available through the Services are the property of Asklepia Health or its licensors.
– Unauthorized reproduction, distribution, or modification is strictly prohibited under the Copyright Act, 1957 and other applicable Indian intellectual property laws.

3. Permitted Use

By using the Services, you agree to:
– Comply with Indian law including the Information Technology Act, 2000 and its amendments.
– Not upload, share, or transmit harmful, obscene, or unlawful content.
– Not attempt unauthorized access, impersonation, scraping, or hacking of our Services.

4. Telemedicine & Online Consultations

Our teleconsultation services are conducted in compliance with the Telemedicine Practice Guidelines, 2020 issued by the Board of Governors in supersession of the Medical Council of India (MCI).
– Prescriptions issued during teleconsultations are legally valid under Indian law.
– We may refuse teleconsultations where physical examination is mandatory or where telemedicine is deemed inappropriate by the doctor.

5. User Responsibilities

You are solely responsible for:
– Safeguarding your login credentials and preventing unauthorized access.
– Providing accurate, up-to-date personal, medical, and payment information.

6. Limitation of Liability

The Services are provided on an “as is” and “as available” basis.
– Asklepia Health, its doctors, and affiliates are not liable for any direct, indirect, incidental, or consequential damages arising from use of the Services, except as required under Indian law.

7. Indemnification

You agree to indemnify, defend, and hold harmless Asklepia Health, its directors, doctors, and employees from any claims, damages, or losses resulting from:
– Your misuse of the Services
– Violation of these Terms or applicable laws

8. Data Privacy & Security

We value your privacy and protect your data under:
– Information Technology (Reasonable Security Practices) Rules, 2011
– Digital Personal Data Protection (DPDP) Act, 2023
– Medical Council of India’s Code of Ethics

Please read our Privacy Policy for details on data collection, storage, and sharing.

9. External Links

Our Services may link to third-party websites.
– Asklepia Health is not responsible for the content, accuracy, or privacy practices of external sites.
– Use of third-party sites is at your own risk.

10. Children’s Use

– The Services are intended for users 18 years and above.
– Users under 18 must have parental or guardian consent to access teleconsultations.

11. Modification & Termination

We reserve the right to:
– Update these Terms at any time. Continued use of the Services implies acceptance of the updated Terms.
– Suspend or terminate user accounts for violation of these Terms or misuse of the Services.

12. Governing Law & Jurisdiction

These Terms are governed by Indian law.
All disputes are subject to the exclusive jurisdiction of the courts of Kolkata, West Bengal, India.

13. Contact Information

Asklepia Health
Address: 2nd Floor, 42/A, Harish Mukherjee Road, Bhowanipore, Kolkata, West Bengal – 700025
Phone: +91 98310 30908