Effective Date: 10 September 2025
Last Updated: 10 September 2025

At Asklepia Health, we strive to provide a smooth and transparent appointment booking experience. This Refund & Cancellation Policy explains how cancellations, rescheduling, and refunds are handled for both website bookings and WhatsApp AI Agent bookings.

1. Appointment Cancellation

• Patients may cancel an appointment up to 24 hours before the scheduled time without any cancellation fee.

• Cancellations made less than 24 hours before the appointment may incur a cancellation fee or no refund, depending on the circumstances.

• Cancellations can be made via:

  • WhatsApp AI Agent: Message “Cancel Appointment”

  • Phone: +91-8910045558

  • Email: legal@asklepiahealth.com

Note: WhatsApp is used only for appointment-related communications and does not provide medical advice.

2. Rescheduling

• Appointments may be rescheduled up to 12 hours before the scheduled time, subject to availability.

• Rescheduling requests after this period may not be accommodated.

• Requests can be made via WhatsApp AI Agent, phone, or email.

3. Refunds

• Full refund if cancelled at least 24 hours in advance.

• Partial or no refund if cancelled within 24 hours, depending on the case.

• Refunds are processed to the original payment method within 7–10 business days.

• All WhatsApp communications related to refunds are transactional only, not advisory.

4. No-Show Policy

• If a patient does not attend the scheduled appointment and has not cancelled in advance, the consultation fee will not be refunded.

5. Service Issues

• If an appointment is cancelled by Asklepia Health (doctor unavailability, technical issues, etc.), the patient will receive:

  • Full refund, or

  • Option to reschedule at no extra cost.

• Notifications about such issues will be sent via WhatsApp, email, or phone.

6. Online Payments & Transactions

• All payments via website, WhatsApp AI Agent, or in-person will be acknowledged with a receipt.

• Payment disputes must be reported within 7 days of the transaction.

• WhatsApp messages related to payments are strictly transactional.

7. Contact for Refunds & Cancellations

For queries regarding cancellations, rescheduling, or refunds, contact:

Asklepia Health
📧 Email: legal@asklepiahealth.com
📞 Phone: +91-8910045558
🏢 Address: 2nd Floor, 42/A, Harish Mukherjee Road, Bhowanipore, Kolkata, West Bengal 700025