Effective Date: 10 September 2025
Last Updated: 10 September 2025
Welcome to Asklepia Health. These Terms of Service govern your use of our services, including our WhatsApp AI Appointment Booking Agent. By using our services, you agree to the terms outlined below.
1. Services Provided
Appointment booking and scheduling via our WhatsApp AI Agent
Automated responses for general queries (timings, location, services offered)
Notifications and reminders related to appointments
Escalation to human staff when needed
2. Use of AI Agent
Our WhatsApp AI Agent is designed to assist with appointment booking and basic support only.
The AI Agent does not provide medical advice, diagnosis, or treatment.
For medical concerns, you must consult a qualified doctor at Asklepia Health or another healthcare provider.
By using the AI Agent, you consent to automated processing of your personal information (e.g., name, phone number, appointment details).
3. WhatsApp Messaging Policy
By opting in, you agree to receive appointment confirmations, reminders, and related updates via WhatsApp.
The AI Agent may send automated messages to streamline your booking experience.
You will not receive promotional or marketing content without explicit consent.
You may opt out anytime by replying STOP or emailing us at legal@asklepiahealth.com.
4. Data Privacy & Security
Conversations with the AI Agent are protected by WhatsApp’s end-to-end encryption.
Asklepia Health may securely store necessary appointment-related data to provide services.
Sensitive health details should not be shared with the AI Agent. If shared, they will be handled in compliance with our [Privacy Policy].
We take reasonable steps to ensure security but cannot guarantee 100% protection from unauthorized access.
5. Escalation to Human Staff
If the AI Agent cannot resolve your query or booking, it may transfer the conversation to a human representative.
In urgent medical matters, please contact us directly at our clinic or call emergency services.
6. Limitation of Liability
The AI Agent is an automated tool and may occasionally provide incomplete, delayed, or inaccurate responses.
Asklepia Health is not liable for:
Errors or misunderstandings caused by the AI system
Decisions made solely based on AI responses
Technical interruptions in WhatsApp services
Our maximum liability is limited to the cost of the service booked.
7. User Responsibilities
By using our AI Agent, you agree to:
Provide accurate information during appointment booking
Not misuse the AI system (spam, abuse, false bookings)
Understand that the AI is not a substitute for professional medical advice
8. Governing Law
These Terms are governed by the laws of India. Disputes will be resolved under the exclusive jurisdiction of the courts in Kolkata, West Bengal.
9. Contact Information
For support, concerns, or legal inquiries, contact:
Asklepia Health
📧 Email: legal@asklepiahealth.com
📞 Phone: +91-8910045558
🏢 Address: 2nd floor, 42/A, Harish Mukherjee Road, Bhowanipore, Kolkata, West Bengal 700025
